Excellence in Administrative Skills
Training
Introduction
Administrative excellence encompasses the effective and efficient performance of administrative duties, including managing tasks, maintaining accuracy, and providing quality service. It’s about going above and beyond routine expectations and often involves a combination of strong organizational, communication, and problem-solving skills.
Course Objectives:
By the end of the training, participants will be able to:
- Apply effective time and task management strategies
- Manage office tasks and digital tools efficiently
- Handle records, data, and scheduling with greater accuracy
- Improve problem-solving and decision-making in administrative roles
- Enhance professional communication and interpersonal skills
Target audience
Administrative Assistants, Executive Assistants, Office Coordinators, and Support Staff
Training Schedule & Outline
- Icebreaker activity
- Overview of the day’s objectives and expectations
- Participant goals and challenges in current roles
- Importance of time management for administrators
- Eisenhower Matrix: Urgent vs. Important
- Setting SMART goals and daily planning
- Tools: Calendars, task managers (e.g., Outlook, Asana)
Activity: Time-wasters identification & planning exercise
10:30 – 10:45 | Morning Break
- Email and phone etiquette
- Writing effective and concise business messages
- Managing difficult conversations with diplomacy
- Active listening and assertiveness techniques
Activity: Communication role-play scenarios
12:00 – 13:00 | Lunch Break
- File and records management (physical & digital)
- Meeting coordination (agendas, minutes, follow-ups)
- Inventory and supplies management
- Travel and event planning basics
Activity: Organizing a mock meeting and file system
- Mastering Microsoft Office (Word, Excel, Outlook basics)
- Cloud storage (OneDrive, Google Drive)
- Introduction to scheduling and automation tools
- Data accuracy and information security basics
Activity: Tech tools challenge (group quiz or demo)
15:15 – 15:30 | Afternoon Break
- Common administrative challenges
- Root cause analysis (5 Whys technique)
- Decision-making frameworks (e.g., SWOT, Pros & Cons)
- Delegation and follow-up
Activity: Group scenario-based problem-solving
- Key takeaways from each module
- Creating a personal action plan
- Q&A and open discussion
- Certificates of participation
- Closing remarks
- Feedback Forms
Program Fees
PKR/- 14,000
Exclusive of Tax
Date
Saturday, June 21, 2025
Duration
09 am to 05 pm
Venue
EMEC- IoBM , Karachi
Registration
Program Facilitator
Raza Abbas
Raza Abbas is a seasoned trainer and represents Pakistan at leading learning forums globally. He has trained and inspired countless professionals in diversified industries: Banking, Insurance, Media, Textiles, Hospital, Development, Higher Education, etc. He has trained professionals at leading training eminent forums in Pakistan and globally i.e., Management Association of Pakistan, Institute of Bankers Pakistan, Asia Pacific Career Development Association, etc. He is profiled in the global best-seller: The World Book of Hope from Pakistan.
